Please follow the below mentioned steps:
Click on the Add Field button (
Core field names cannot be edited. It can only be Phone, Designation, Company, Employee ID & About Us.
- If the field is mandatory, switch ON "This field is required"
- Visible to only ticket types - if you want the field to be visible to only certain ticket types
- Visible Conditionally, if - can be used if you want a question to be visible only when a certain option is selected. Applicable only for single select type questions. Note: The above settings might not be applicable for all fields.
- Tap on Save
- The field has been added
- You can add more fields in a similar way
With this, we have covered this article. Please do reach out to us at email@example.com if you need any further help or you think it can be improved.